About Our Tea

  • Where are your teas from?
  • Are your teas organic?
  • Do you use pesticides?
  • Are your teas gluten free?
  • Do you offer tea bags and are they safe?
  • How long does the tea stay fresh for?

Brewing & Freshness

  • What is the best way to store the tea?
  • Can the teas be made cold?
  • How many times can I resteep the tea?


  • When will I be billed for my subscription each month?
  • Are there any additional fees, such as shipping or taxes?
  • What is the estimated delivery time for my subscription refills?
  • I'm almost running out of tea and my subscription won't arrive in time for a refill! What are my options?
  • How do I pause, cancel, or reactivate my subscription?
  • Can I gift a subscription to someone else?

Shipping Policy

  • What is your Domestic Shipping Policy?
  • What is your International Shipping Policy?

Customer Service

  • What is your policy for damaged or unsatisfactory products?
  • What should I do if my order doesn't arrive or is stuck in transit?
  • I want a replacement for my order that never arrived or is missing an item
  • I bought this tea for the health benefits but I’m not seeing any change. Why?
  • Do you offer wholesale pricing?